Quiz 2025 Salesforce Useful Salesforce-Sales-Representative: Flexible Salesforce Certified Sales Representative Testing Engine
Quiz 2025 Salesforce Useful Salesforce-Sales-Representative: Flexible Salesforce Certified Sales Representative Testing Engine
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Salesforce Certified Sales Representative Sample Questions (Q106-Q111):
NEW QUESTION # 106
A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer.
How can the sales rep comprehensively assess the effectiveness of their account management strategy?
- A. Performance reviews with their team
- B. Customer satisfaction surveys
- C. Key performance indicators (KPIs)
Answer: C
Explanation:
Key performance indicators (KPIs) are measures that can help the sales rep comprehensively assess the effectiveness of their account management strategy. KPIs are quantifiable metrics that reflect how well the sales rep is achieving their account management goals and objectives, such as revenue growth, customer retention, customer satisfaction, cross-selling, upselling, etc. KPIs help to track progress, identify strengths and weaknesses, and improve performance. Reference: https://www.salesforce.com/resources/articles/account-management/#account-management-kpis
NEW QUESTION # 107
What measure will yield the most actionable information about an organization's territory model success?
- A. Annualized Contract Value
- B. Organization-defined key metric
- C. Pipeline
Answer: B
Explanation:
An organization-defined key metric is a measure that will yield the most actionable information about an organization's territory model success. An organization-defined key metric is a specific and relevant indicator that reflects how well the territory model is alignedwith the organization's goals and strategies, such as market share, customer satisfaction, revenue growth, etc. An organization-defined key metric helps to evaluate performance, identify gaps and opportunities, and optimize results.References:https://www.
salesforce.com/resources/articles/sales-territory-management/#sales-territory-management-metrics
NEW QUESTION # 108
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?
- A. Base the pitch on what the prospect has explicitly told them in previous conversations.
- B. Base the pitch on the sales rep's company's proven, most successful product lines.
- C. Base the pitch on discovery research into the prospect's customers' challenges.
Answer: C
Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better. Reference: https://www.salesforce.com/resources/articles/sales-pitch/#sales-pitch-tips
NEW QUESTION # 109
A sales representative is struggling with forecast accuracy due toa lack of insight into the potential success of various opportunities.
Which technique will help improve the sales rep's forecasting accuracy?
- A. Implementing AI-based deal scoring systems
- B. Prioritizing deals based on seller intuition
- C. Focusing on industry trends to predict future outcomes
Answer: A
Explanation:
One of the techniques that can help improve the sales rep's forecasting accuracy is implementing AI-based deal scoring systems, such as Salesforce Einstein. AI-based deal scoring systems use machine learningalgorithms to analyze historical and real-time data from various sources, such as CRM, email, calendar, and social media, and assign a score to each opportunity based on the likelihood of closing. The score reflects factors such as the customer's engagement level, buying signals, past behavior, and fit with the ideal customer profile. By using AI-based deal scoring systems, the sales rep can prioritize the most promising opportunities, focus on the best actions to move them forward, and forecast more accurately and confidently. References:
* Improve Sales Forecasting Accuracy with These Best Practices, section "Use AI to Score Deals".
* How to Improve Sales Forecasting Accuracy, section "Use AI to Score Deals".
NEW QUESTION # 110
Asales representative wants to show a prospect the value of their product or service.
Which type of document should the sales rep provide to the prospect?
- A. Marketing whitepaper
- B. Sales proposal
- C. Whitespace analysis
Answer: B
Explanation:
A sales proposal is adocument that outlines the benefits and features of a product or service, as well as the pricing and terms of the deal. A sales proposal is designed to persuade the prospect to buy from the sales rep by showing them the value of the solution and how it meets their needs. A sales proposal should be customized to the specific prospect and their situation, and should include a clear call to action. References:
* Sales Rep Training: Create Effective Selling Habits (Unit: Write Winning Sales Proposals)
* Cert Prep: Salesforce Certified Sales Representative (Unit: Sales Strategy and Planning)
NEW QUESTION # 111
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