C_C4H56I_34 CHEAP DUMPS | C_C4H56I_34 PASS4SURE DUMPS PDF

C_C4H56I_34 Cheap Dumps | C_C4H56I_34 Pass4sure Dumps Pdf

C_C4H56I_34 Cheap Dumps | C_C4H56I_34 Pass4sure Dumps Pdf

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Templates
  • B. Live activity configuration
  • C. Agent Desktop
  • D. Initial user

Answer: A,C

Explanation:
Agent Desktop: This is the main user interface for service agents to manage customer interactions, cases, and tasks. It consists of several components, such as the Communication Panel, the Customer Hub, the Case Hub, and the Task Hub12.
Templates: These are predefined sets of data that can be used to create or update objects, such as cases, emails, surveys, and reports. Templates can help to standardize and automate processes, as well as save time and effort34.
The following services cannot be activated in SAP Service Cloud Version 2:
Live activity configuration: This is a feature of SAP Sales Cloud, not SAP Service Cloud. It allows sales representatives to track and record their interactions with customers, such as calls, emails, meetings, and tasks5.
Initial user: This is not a service, but a user account that is created during the tenant activation process.
The initial user has full access to the solution and can perform administrative tasks, such as creating other users, assigning roles, and configuring settings.
References = 1: Agent Desktop - SAP Online Help, 2: SAP Service Cloud Version 2 Feature Scope, 3: Templates - SAP Online Help, 4: SAP Service Cloud Version 2 Feature Scope, 5: Live Activity Configuration - SAP Online Help, : Onboarding Guide for SAP Service Cloud Version 2 - SAP Online Help


NEW QUESTION # 40
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

  • A. The event types are enabled by default and cannot be changed.
  • B. In the timeline configuration
  • C. In the Customer Hub screen configuration
  • D. In the general configuration of Agent Desktop

Answer: C

Explanation:
To configure visible event types in the Customer Hub timeline:
* Navigate to Customer Hub Screen Configuration.
* Select the timeline component and choose which event types (e.g., cases, calls) to display.
* Timeline-specific settings (A) are part of the broader Customer Hub configuration.
* Event types are not enabled by default (D) and require explicit configuration.
References:
* SAP Help Portal: Customer Hub Timeline Configuration
* SAP Documentation: Customizing the Timeline


NEW QUESTION # 41
You want to assign employees to multiple organisational units. Which action needs to be performed to achieve this?

  • A. Acquire an additional license for the required add-on.
  • B. Assign the employee at company level.
  • C. Assign employees directly to different organisational objects.
  • D. Enable the Primary flag in the organisation unit.

Answer: C


NEW QUESTION # 42
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

  • A. Auto flow
  • B. Language adaptation
  • C. Page layout
  • D. Adaptation

Answer: C,D

Explanation:
To enable different user groups to have different fields access in the UI in SAP Service Cloud Version 2, you would use the page layout and adaptation functionalities. Page layout allows you to create and assign different layouts for different user groups, which can include or exclude certain fields, sections, and tabs1. Adaptation allows you to make changes to the UI elements, such as labels, visibility, and order, in the adaptation mode2. References = Manage Page Layouts, Adaptation Mode


NEW QUESTION # 43
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. SLA
  • B. Case routing
  • C. Service categories
  • D. Notifications

Answer: B


NEW QUESTION # 44
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